A malfunction at your charging station is often resolved quickly. In fact, you can often solve a malfunction the fastest by fixing it yourself. But you don't have to do it alone. You received a malfunction card when you installed your charging station. It contains four checks that you can perform yourself to get your charging station back in working order. If you have lost your malfunction card, you can also look online. You can also check if your question is listed in the 'FAQs'. If you have any questions, please call us at 088 363 79 91 and choose 'Malfunction' in the drop-down menu. We're happy to think along with you.